Repair, Warranty, Return and Shipping Policies
- We will accept Exchanges within 7 days.
- Orders made Online
– Our courier’s acknowledgement slip will verify it
- Orders from our shop(s)
– It will be verified against the receipt for the date of purchase
- There will strictly be no refund of the amount spent with us.
- Customers can use the same amount for other items should they are not able to find a replacement
- Or the amount can be utilised to offset for a higher-priced item
- The Balance amount will not be refunded
- Membership points accumulated will be reversed
Conditions of the Returned or Exchange Items
- It must be in its original condition with its original packaging
- The items are not to be worn or used
Location to Exchange or Refund
- Please bring the item to Marina Square #02-313 with your original or online receipt.
- We are not liable for any cost incurred by the customer for the return or exchange.
- Please contact us at firstname.lastname@example.org or WhatsApp – +65 911 66546, should you need further assistance or clarifications.
Non-Returnable, Non-Refundable, No Exchanges Items
- Application items such as Lotion, Cream, Tapes
- Apparel such as Personal Undergarment, Inner Wear
- Beauty Care category
For International Shipping
- Please note that we will not be responsible for any duty and taxes imposed by the buyer’s designated address and countries.
- There will be strictly no refund should any disputes arise.
- All packages will be deemed as disposed of, and we will not be accountable for such loses
- We will encourage the customer to check with their local postal services regulations before ordering.
- You may also consider purchasing postal insurance with our designated courier companies listed as an option.
You may check the following link for an explanation of the different countries on Tax and Duties imposed by Easyship – www.easyship.com
Easy Ship Duty and Tax Help with video links
Tax and Duty Calculator
- Omnititan Venture Pte Ltd, the distributor of Phiten, reserves the right to refuse any returns or exchanges at its sole discretion.
- We reserve the right to change the policies as we deem fit.
- The management’s decision is final