FAQ

About Phiten

What is Phiten?

Phiten is an established since Oct 4th 1983. It has more than 1,000 points of sale worldwide and is used by millions of people.

With further research and development, Phiten has created Metax technology to provide a holistic approach to managing pain and stress.

 

Does the Phiten technology have any side effects?

There are currently no known side effects. However, should you feel otherwise, please stop using the products.

 

How long does the effect of technology last?

The technology is pervaded into the materials used to create the product.

Our customers will generally replace the product due to wear and tear, or some might upgrade to a better model. This is based on our customers’ personal preferences.

 

Is it safe for both children and seniors?

This product is recommended for children above 6 years old and is safe for seniors to use.

 

Will the products cure my illness or condition?

Phiten products offer an alternative health lifestyle to restore our state of balance and optimize our body functions, especially for muscles-related issues.

However, Phiten products are not proven to be medical products that will cure medical conditions.

We encourage each individual to seek proper medical specialists for their medical conditions and not use Phiten products as a substitute.

 

How long will it take to see results?

Phiten’s technology works almost immediately when used. However, the intensity of the benefit differs for each individual, depending on your current health status and your body’s response to technology.

 

About Phiten Technology

What is AQUA TITAN?

AQUA TITAN is titanium dispersed in water at the nano level by Phiten’s water-soluble metal technology. The Phiten technology has made it possible to impregnate every fiber with titanium. Wearing products made with this technology helps relax the body better.

View Phiten Technology
About RAKUWA Necklace

Is there a period of use of the RAKUWA Necklace?

There is no specific period for usage, but we recommend that you replace it should the fiber deteriorates, fades, or when the fastener breaks.

 

Is it okay to use the RAKUWA Necklace over my clothes?

There is no significant difference between wearing it directly on your skin or over your clothing.

You may wear it according to your preference. We recommend that you wear it over your clothing for those with sensitive skin, as sweat and friction may cause skin irritation.

 

Is it okay to wash or bleach the RAKUWA Necklace?

Yes, you may wash it. We recommend hand-washing with a neutral detergent and drying in the shade. Please note that using a washing machine may damage the fibers, and using chlorine bleach may discolor the product. Washing the product will not deteriorate the efficacy of technology.

 

Is it OK to put the RAKUWA Necklace on when bathing?

Yes, you may wear it while bathing. However, the material may deteriorate due to the soap and water components. So after use, wash it thoroughly with fresh water, wipe with a towel, and dry naturally.

In the case of hot springs, using the RAKUWA Necklace in the hot spring may cause discoloration. Please refrain from using the necklace in such situations.

In the case of sauna, please refrain from using RAKUWA Necklace and Bracelets as they may become very hot.

 

Can the RAKUWA Necklace be braided?

It is possible to braid the RAKUWA necklace into a wrist size. However, when braiding three necklaces, two clasps have to be removed and sewn.

Please note that we will not be responsible should a problem arise after the customer has intentionally modified it.

 

Can the RAKUWA Necklace be used by pregnant women, children, the elderly, and those with pacemakers?

There are no age or user restrictions for the RAKUWA Necklace.

Pregnant women, children, elderly people, and those with pacemakers are allowed to use this product. Note that the skin may become sensitive during pregnancy and/or after childbirth thus when using body care items, the skin may become red or itchy.

Should you discover any discomfort on your skin, stop using immediately.

 

About Tape

How long can I have the tape on?

For hygiene purposes, we recommend to remove it after 2 to 3 days. Please remove it immediately should rashes appear due to skin allergy or discomfort.

 

Is it okay to take a bath with the tape on?

There should be no problem wearing the tape to take a bath provided that there is no excessive rubbing.

 

How to apply the tape?

Refer to the link below for the “how-to apply tapes”.

Click here to how-to apply tapes

 

Product Repair / Return / Exchange

About Returned Goods / Exchange

We only accept repairs for items purchased with us at PhitenSG or from Phiten Japan Official Offline stores.
 
Please bring along the warranty card to verify for authenticity in our official shop in Marina Square.
 
There will be a minimum surcharge of $80 for locally purchased items if out of warranty.
 
For items purchased in Phiten Japan Official Offline stores – the minimum surcharge will be $160 subject to the following conditons:
  • Purchased item is within 3 months from the receipt date.
  • We will not be able to accept repairs if you have claimed VAT for the item in Japan.
  • Please bring along the official receipt issued; we apologise that we will not provide the service if there isn’t any.
Upon receiving the repair item, we will send the repair item to Japan and advise the customer of the actual cost should it exceed the minimum surcharge.
The time frame required for repairs will be 5 working weeks starting from the following day the item is sent to us ; subject to shipment delay.
There will not be any refund on the initial surcharge should customer decides not to proceed with the repair.
The management reserves the right to reject any repairs at its sole discretion.
 
Please send to :
Phiten Marina Square
6 Raffles Blvd, 02-313, Singapore 039594
Tel: +65 63368689
Whatsapp:+65 91166546
 
Thank you for understanding.